Crayon Trade Limited Shipping Policy
1. Shipping Methods: At Crayon Trade Limited, we offer a variety of shipping methods to cater to your needs. Whether you require standard, express, or international shipping, we have you covered.
2. Delivery Times: We strive to dispatch all orders within 24 to 48 hours of receiving them. Delivery times may vary depending on the destination and the shipping method chosen. Standard shipping typically takes 3-5 business days within the domestic region, while express shipping can reduce this to 1-2 business days.
3. International Shipping: For international orders, we offer reliable shipping partners to ensure your products reach you safely and swiftly. Please note that international shipments may be subject to import duties and taxes, which are the responsibility of the customer.
4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. We offer free shipping for orders above a certain value, as a token of our appreciation for your business.
5. Tracking: All shipments come with a tracking number, allowing you to monitor the progress of your delivery. You will receive an email with the tracking information once your order has been dispatched.
6. Delivery Confirmation: A signature may be required upon delivery for high-value items or at the discretion of the shipping carrier. Please ensure someone is available to receive the package or provide instructions for a safe drop-off location.
7. Returns and Exchanges: If you need to return or exchange an item, please refer to our Returns Policy for instructions. We will provide a return shipping label, and the cost will be deducted from your refund if the return is not due to our error.
8. Insurance: We highly recommend purchasing insurance for your shipment, especially for fragile or high-value items. This will protect you against any loss or damage during transit.
9. Order Cancellation: If you need to cancel your order, please do so as soon as possible. If the order has already been dispatched, you may be responsible for the return shipping costs.
10. Contact Us: For any inquiries regarding your shipment, please contact our customer service team @contact@crayontrade.com. We are committed to resolving any shipping issues promptly and efficiently.
Thank you for choosing Crayon Trade Limited for your shipping needs. We are dedicated to providing you with a seamless and reliable shipping experience.